Shipping & Returns Policy

Shipping Policy

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

We are proud to offer free shipping on all of our orders.

 

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

To request a refund, return, or exchange, please email bob@talkingwithheroes.com and we will provide you with with instructions.

Return Exceptions

Some items cannot be returned if they are opened. These include music, software, and dvds.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.